Stefanie Paluch
Stefanie Paluch
Professor for Service and Technology Marketing
Bestätigte E-Mail-Adresse bei time.rwth-aachen.de - Startseite
Titel
Zitiert von
Zitiert von
Jahr
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management, 2018
3312018
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
692017
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
552016
Service separation and customer satisfaction: assessing the service separation/customer integration paradox
S Paluch, M Blut
Journal of Service Research 16 (3), 415-427, 2013
442013
Service robots: Drivers of perceived responsibility for service outcomes
M Jörling, R Böhm, S Paluch
Journal of Service Research 22 (4), 404-420, 2019
402019
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson
Journal of Service Theory and Practice, 2020
342020
Customer expectations of remote maintenance services in the medical equipment industry
A Neely, ICL Ng, R Roy, S Paluch
Journal of Service Management, 2014
282014
Smart Services–Analyse von strategischen und operativen Auswirkungen
S Paluch
Dienstleistungen 4.0, 161-182, 2017
252017
Conversational commerce–a new era for service business development?
S Tuzovic, S Paluch
Service business development, 81-100, 2018
222018
Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions
D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel
Journal of Business Research 110, 495-501, 2019
152019
Service robots in the front line: will it be a brave new world
J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
142018
Persuaded self-tracking with wearable technology: carrot or stick?
S Paluch, S Tuzovic
Journal of Services Marketing, 2019
112019
Remote service technology perception and its impact on customer-provider relationships: an empirical exploratory study in a B-to-B-setting
S Paluch
Springer Science & Business Media, 2011
112011
Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization?
S Paluch, S Tuzovic
102017
Service Robots and the Future of Services
S Paluch, J Wirtz, WH Kunz
Marketing Weiterdenken, 423-435, 2020
72020
Artificial intelligence and robots in the service encounter
S Paluch, J Wirtz
Journal of service management research, 2020
52020
Marketing Challenges in a Turbulent Business Environment: Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress
MD Groza, CB Ragland
Springer, 2015
52015
Acceptance of Social Media by Organizational Users–Testing the Impact of System Design Features
S Paluch, D Egbert, M Blut
52015
Complex engineering service systems
A Neely, I Ng, R Roy
Journal of Service Management, 2014
52014
Remote service satisfaction: an initial examination
S Paluch, M Blut
32011
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