| Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management, 2018 | 331 | 2018 |
| A nice and friendly chat with a bot: User perceptions of AI-based service agents NV Wuenderlich, S Paluch | 69 | 2017 |
| Contrasting risk perceptions of technology-based service innovations in inter-organizational settings S Paluch, NV Wünderlich Journal of business Research 69 (7), 2424-2431, 2016 | 55 | 2016 |
| Service separation and customer satisfaction: assessing the service separation/customer integration paradox S Paluch, M Blut Journal of Service Research 16 (3), 415-427, 2013 | 44 | 2013 |
| Service robots: Drivers of perceived responsibility for service outcomes M Jörling, R Böhm, S Paluch Journal of Service Research 22 (4), 404-420, 2019 | 40 | 2019 |
| Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice, 2020 | 34 | 2020 |
| Customer expectations of remote maintenance services in the medical equipment industry A Neely, ICL Ng, R Roy, S Paluch Journal of Service Management, 2014 | 28 | 2014 |
| Smart Services–Analyse von strategischen und operativen Auswirkungen S Paluch Dienstleistungen 4.0, 161-182, 2017 | 25 | 2017 |
| Conversational commerce–a new era for service business development? S Tuzovic, S Paluch Service business development, 81-100, 2018 | 22 | 2018 |
| Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel Journal of Business Research 110, 495-501, 2019 | 15 | 2019 |
| Service robots in the front line: will it be a brave new world J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 14 | 2018 |
| Persuaded self-tracking with wearable technology: carrot or stick? S Paluch, S Tuzovic Journal of Services Marketing, 2019 | 11 | 2019 |
| Remote service technology perception and its impact on customer-provider relationships: an empirical exploratory study in a B-to-B-setting S Paluch Springer Science & Business Media, 2011 | 11 | 2011 |
| Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization? S Paluch, S Tuzovic | 10 | 2017 |
| Service Robots and the Future of Services S Paluch, J Wirtz, WH Kunz Marketing Weiterdenken, 423-435, 2020 | 7 | 2020 |
| Artificial intelligence and robots in the service encounter S Paluch, J Wirtz Journal of service management research, 2020 | 5 | 2020 |
| Marketing Challenges in a Turbulent Business Environment: Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress MD Groza, CB Ragland Springer, 2015 | 5 | 2015 |
| Acceptance of Social Media by Organizational Users–Testing the Impact of System Design Features S Paluch, D Egbert, M Blut | 5 | 2015 |
| Complex engineering service systems A Neely, I Ng, R Roy Journal of Service Management, 2014 | 5 | 2014 |
| Remote service satisfaction: an initial examination S Paluch, M Blut | 3 | 2011 |
