Stefanie Paluch
Stefanie Paluch
Professor for Service and Technology Marketing
Bestätigte E-Mail-Adresse bei - Startseite
Zitiert von
Zitiert von
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management, 2018
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
Service separation and customer satisfaction: assessing the service separation/customer integration paradox
S Paluch, M Blut
Journal of Service Research 16 (3), 415-427, 2013
Service robots: Drivers of perceived responsibility for service outcomes
M Jörling, R Böhm, S Paluch
Journal of Service Research 22 (4), 404-420, 2019
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson
Journal of Service Theory and Practice, 2020
Customer expectations of remote maintenance services in the medical equipment industry
A Neely, ICL Ng, R Roy, S Paluch
Journal of Service Management, 2014
Smart Services–Analyse von strategischen und operativen Auswirkungen
S Paluch
Dienstleistungen 4.0, 161-182, 2017
Conversational commerce–a new era for service business development?
S Tuzovic, S Paluch
Service business development, 81-100, 2018
Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions
D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel
Journal of Business Research 110, 495-501, 2019
Service robots in the front line: will it be a brave new world
J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
Persuaded self-tracking with wearable technology: carrot or stick?
S Paluch, S Tuzovic
Journal of Services Marketing, 2019
Remote service technology perception and its impact on customer-provider relationships: an empirical exploratory study in a B-to-B-setting
S Paluch
Springer Science & Business Media, 2011
Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization?
S Paluch, S Tuzovic
Service Robots and the Future of Services
S Paluch, J Wirtz, WH Kunz
Marketing Weiterdenken, 423-435, 2020
Artificial intelligence and robots in the service encounter
S Paluch, J Wirtz
Journal of service management research, 2020
Marketing Challenges in a Turbulent Business Environment: Proceedings of the 2014 Academy of Marketing Science (AMS) World Marketing Congress
MD Groza, CB Ragland
Springer, 2015
Acceptance of Social Media by Organizational Users–Testing the Impact of System Design Features
S Paluch, D Egbert, M Blut
Complex engineering service systems
A Neely, I Ng, R Roy
Journal of Service Management, 2014
Remote service satisfaction: an initial examination
S Paluch, M Blut
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