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Stefanie Paluch
Stefanie Paluch
Professor for Service and Technology Marketing
Bestätigte E-Mail-Adresse bei time.rwth-aachen.de - Startseite
Titel
Zitiert von
Zitiert von
Jahr
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management, 2018
9152018
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson
Journal of Service Theory and Practice 30 (3), 361-391, 2020
1962020
Service robots: Drivers of perceived responsibility for service outcomes
M Jörling, R Böhm, S Paluch
Journal of Service Research 22 (4), 404-420, 2019
1312019
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
1152017
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
852016
Services Marketing
Y Lin, J Agarwal, AT Lechner, DA Farrag, M Hassan, A Ruvio, ...
2018 AMA Summer Academic Conference, 2018
642018
Service separation and customer satisfaction: assessing the service separation/customer integration paradox
S Paluch, M Blut
Journal of Service Research 16 (3), 415-427, 2013
582013
Conversational commerce–a new era for service business development?
S Tuzovic, S Paluch
Service business development, 81-100, 2018
552018
Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions
S Paluch, D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel
Journal of Business Research 110, 495-501, 2019
512019
Smart Services–Analyse von strategischen und operativen Auswirkungen
S Paluch
Dienstleistungen 4.0, 161-182, 2017
472017
Service robots and the future of services
S Paluch, J Wirtz, WH Kunz
Marketing Weiterdenken, 423-435, 2020
362020
Artificial intelligence and robots in the service encounter
S Paluch, J Wirtz
Journal of service management research, 2020
352020
Persuaded self-tracking with wearable technology: carrot or stick?
S Paluch, S Tuzovic
Journal of Services Marketing, 2019
352019
Customer expectations of remote maintenance services in the medical equipment industry
S Paluch
Journal of Service Management, 2014
352014
To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
S Tuzovic, S Kabadayi, S Paluch
International Journal of Hospitality Management 95, 102892, 2021
322021
The service revolution, intelligent automation and service robots
J Wirtz, W Kunz, S Paluch
European Business Review 29 (5), 909, 2021
252021
Service robots, agency and embarrassing service encounters
V Pitardi, J Wirtz, S Paluch, WH Kunz
Journal of service management, 2021
212021
Service robots in the front line: will it be a brave new world
J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
172018
Leveraging pushed self-tracking in the health insurance industry: How do individuals perceive smart wearables offered by insurance organization?
S Paluch, S Tuzovic
122017
Remote service technology perception and its impact on customer-provider relationships: an empirical exploratory study in a B-to-B-setting
S Paluch
Springer Science & Business Media, 2011
102011
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