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richard feinberg
richard feinberg
Verified email at purdue.edu
Title
Cited by
Cited by
Year
Credit cards as spending facilitating stimuli: A conditioning interpretation
RA Feinberg
Journal of consumer research 13 (3), 348-356, 1986
8081986
E-tailers versus retailers: Which factors determine consumer preferences
C Keen, M Wetzels, K De Ruyter, R Feinberg
Journal of Business Research 57 (7), 685-695, 2004
4782004
Role stress in call centers: Its effects on employee performance and satisfaction
KO De Ruyter, M Wetzels, R Feinberg
Journal of interactive marketing 15 (2), 23-35, 2001
4012001
E‐CRM Web service attributes as determinants of customer satisfaction with retail Web sites
R Feinberg, R Kadam
International journal of service industry management 13 (5), 432-451, 2002
3982002
Shopping motives for mail catalog shopping
MA Eastlick, RA Feinberg
Journal of Business Research 45 (3), 281-290, 1999
3961999
Cognitive evaluation theory: A meta-analytic review of the literature
A Rummel, R Feinberg
Social Behavior and Personality: an international journal 16 (2), 147-164, 1988
3111988
Operational determinants of caller satisfaction in the call center
RA Feinberg, IS Kim, L Hokama, K De Ruyter, C Keen
International Journal of Service Industry Management 11 (2), 131-141, 2000
2992000
The state of electronic customer relationship management in retailing
RA Feinberg, R Kadam, L Hokama, I Kim
International Journal of Retail & Distribution Management 30 (10), 470-481, 2002
2482002
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
S Choi, KJKJ Cheong, RA Feinberg
Managing Service Quality: An International Journal 22 (5), 492-516, 2012
2082012
A brief history of the mall
RA Feinberg, J Meoli
ACR North American Advances, 1991
1821991
Relationships and individuals' bank switching behavior
S Chakravarty, R Feinberg, EY Rhee
Journal of Economic Psychology 25 (4), 507-527, 2004
1772004
There's something social happening at the mall
RA Feinberg, B Sheffler, J Meoli, A Rummel
Journal of Business and Psychology 4, 49-63, 1989
1501989
Operational determinants of caller satisfaction in the banking/financial services call center
RA Feinberg, L Hokama, R Kadam, IS Kim
International Journal of Bank Marketing 20 (4), 174-180, 2002
1292002
Gender differences in mail‐catalog patronage motives
MA Eastlick, RA Feinberg
Journal of Direct Marketing 8 (2), 37-44, 1994
891994
E‐formity: consumer conformity behaviour in virtual communities
JK Park, R Feinberg
Journal of research in interactive marketing 4 (3), 197-213, 2010
792010
Myth and reality in customer service: good and bad service sometimes leads to repurchase
RA Feinberg, R Widdows, M Hirsch-Wyncott, C Trappey
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 3 …, 1990
701990
Consumer-defined service quality in international retailing
RA Feinberg
Total Quality Management 6 (1), 61-68, 1995
661995
Integrating service and design: the influences of organizational and communication factors on relative product and service characteristics
M Antioco, RK Moenaert, RA Feinberg, MGM Wetzels
Journal of the Academy of Marketing Science 36, 501-521, 2008
652008
Mall Entertainment and Shopping Behaviors: A Graphical Modeling Approach.
I Kim, T Christiansen, R Feinberg, H Choi
Advances in Consumer Research 32 (1), 2005
642005
Linguistic barriers to consumer information processing: Information overload in the Hispanic population
C Dolinsky, RA Feinberg
Psychology & Marketing 3 (4), 261-271, 1986
611986
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