| Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention M Schwede, M Hammerschmidt, WH Weiger Electronic Markets 32 (4), 2491-2505, 2022 | 18 | 2022 |
| Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots N Mozafari, M Schwede, M Hammerschmidt, WH Weiger Proceedings of the 55th Hawaii International Conference on System Sciences, 2022 | 17 | 2022 |
| The Dark Side of Privacy Nudging–An Experimental Study in the Context of a Digital Work Environment TJ Barev, M Schwede, A Janson Hawaii International Conference on System Sciences (HICSS) 54, 2021 | 16 | 2021 |
| Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention M Schwede, N Mozafari, N von Schnakenburg, M Hammerschmidt Hawaii International Conference on System Sciences (HICSS-56), 2023 | 11 | 2023 |
| “I Will Follow You!”–How Recommendation Modality Impacts Processing Fluency and Purchase Intention M Schwede, N Zierau, A Janson, M Hammerschmidt, JM Leimeister International Conference on Information Systems (ICIS), 2022 | 8 | 2022 |
| Designing for Social Presence and Leveraging the Outcomes of Customer Service Chatbots A Janson, O Degen, M Schwede Academy of Management Proceedings 2019 (1), 11164, 2019 | 1 | 2019 |
