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Peter Hottum
Peter Hottum
Karlsruhe Service Research Institute (KSRI), KIT
Bestätigte E-Mail-Adresse bei kit.edu
Titel
Zitiert von
Zitiert von
Jahr
Customer Integration in Service Innovation: An Exploratory Study
T Straub, M Kohler, P Hottum, V Arrass, D Welter
Journal of technology management & innovation 8 (3), 25-33, 2013
262013
The dynamics of service productivity and value creation: a service life cycle perspective
S Janeschek, P Hottum, F Kicherer, B Bienzeisler
The Service Industries Journal 33 (3-4), 366-377, 2013
222013
Maintaining Consistent Customer Experience in Service System Networks
SK Kwan, P Hottum
Service Science 6 (2), 136-147, 2014
212014
Entwicklung eines Frameworks zur Beschreibung von Geschäftsmodellen für Elektromobilitätsdienstleistungen
C Stryja, R Schüritz, N Kühl, P Hottum, G Satzger
9. Internationale Energiewirtschaftstagung an der TU Wien, 2015
102015
Barriers to service innovation-perspectives from research and practice
R Lorenz, T Burger, P Hottum
Management of Innovation and Technology (ICMIT), 2012 IEEE International …, 2012
82012
Service Co-creation
JK von Bischhoffshausen, P Hottum, T Straub
Fundamentals of Service Systems, 261-296, 2015
52015
Towards Designing an Assistant for Semi-Automatic EMS Dispatching
M Reuter-Oppermann, S Morana, P Hottum
42017
Towards a Framework of Influence Factors for Value Co-Creation in Service Systems
P Hottum, A Kieninger, P Brinkhoff
International Conference on Exploring Service Science 1.5, 2015
42015
Management der Interaktionsqualität in industriellen Dienstleistungsnetzwerken – Ein "Service Analytics"-Ansatz für die Störungsbearbeitung
G Satzger, P Hottum
Zeitschrift für betriebswirtschaftliche Forschung, 2015
42015
Towards an it-based coordination platform for the german emergency medical service system
M Reuter-Oppermann, JK von Bischhoffshausen, P Hottum
International Conference on Exploring Services Science, 253-263, 2015
32015
Service productivity in the context of the service life cycle
F Kicherer, P Hottum, S Janeschek, B Bienzeisler
21st RESER International conference,‘Productivity of Services NextGen …, 2011
32011
Capturing and measuring quality and productivity in healthcare service systems
P Hottum, M Schaff, M Müller-Gorchs, F Howahl, R Görlitz
Proceedings of the 21st International RESER Conference 262, 2011
32011
Service Science Textbooks: Opportunities of an Interdisciplinary Approach
JK von Bischhoffshausen, P Hottum, R Schüritz
International Conference on Exploring Services Science, 742-749, 2016
22016
Moving from B2X to B2X2Y Value Propositions in Service System Networks
SK Kwan, P Hottum, CA Kieliszewski
1st International Conference on Human Side of Service Engineering, 2012
22012
Towards a ustomer-Oriented Queuing in Service Incident Management
P Hottum, M Reuter-Oppermann
Operations Research Proceedings 2014, 233-239, 2016
12016
Increase Accuracy of Service Costing using Customer Involvement
W Seiringer, P Hottum, J Cardoso
Towards a Framework of Influence Factors for Value Co-Creation in
P Hottum, A Kieninger, P Brinkhoff
Proceedings of the International Conference on Exploring Service 2, 56-71, 0
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